Frequently Asked Questions (FAQ)

Welcome to the Ankle-Guard FAQ section. We’ve gathered answers to common questions to make your shopping experience smooth and worry free. If you need additional help, our support team is always ready to assist.

1. How long does delivery take?

We only ship to the United States

- Order handling: usually 2-3 business days

- Shipping time: typically 7-11 business days

- Overall delivery estimate: around 9-14 business days

For complete details, see our Shipping Policy.

2. Do you provide free shipping?

Yes, we offer free shipping within United States. Check our  Shipping Policy for more information.

3. Where is your business located?

Ankle-Guard is based in Germany and serves customers across United States .

4. What if my order arrives damaged or defective?

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return Policy.

5. Can I cancel an order after placing it?

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

6. What is your return policy?

We offer a simple, customer friendly return process. Full details are available in our Return Policy .

7. When will I receive my refund?

Once your return is received and approved, refunds are processed within up to 14 business days, depending on your payment provider. See our Return Policy for more.

8. Do your products come with a warranty?

Yes, all purchases include a 30 day warranty. More details can be found in our Return Policy 

9. How can I contact customer support?

You can reach us via the Contact Us  or email us directly at :

support@ankle-guard.com

10. Do you ship internationally?

Currently, we ship only within United States.

11. Do you have a physical store?

We operate exclusively online, which allows us to offer competitive prices and a wide product selection.

12. Can I place bulk orders?

Yes, bulk orders are welcome. Please contact our support team for details and arrangements.

13. How do I exchange a product?

For exchanges (size, color, or product), please follow the instructions in our Return Policy.

14. How can I track my order?

You can track your shipment through the Track Order Page on our website.

Contact Information

Store Name: Ankle-Guard 

Company Name: Hakan Kocak

Address: Ortsieker Weg 39, 32049 Herford, Germany

Email: support@ankle-guard.com

Customer Service Opening Monday to Friday: 8am - 5pm Saturday and Sunday: closed

Time Zone : (GMT+1:00) Central European Standard Time (Berlin)

We respond within 24-48 hours