Return and Refund Policy

Refund & Return Policy

At Ankle-Guard, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

1. Return Window

- You may return eligible items within 30 days of receiving your order.

- Products must be unused, in their original condition, and include all packaging, tags, and accessories.

- Our support team is available to guide you through the process.

- We do not charge any restocking fees.

2. Return Costs

- Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free.

- Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.

3. How to Return

  1. Contact Us: Email support@ankle-guard.com  with your order number and reason for return.

  2. Repack: Place the item securely in its original packaging with all accessories and documents.

  3. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.

4. Refunds

- Once your return arrives, we will inspect the item to confirm it meets our return criteria.

- Approved refunds are processed within up to 14 business days. Timing may vary depending on your bank or payment provider.

5. Exchanges

Need a different size, color, or product? Contact us at support@ankle-guard.com and we’ll arrange a quick exchange.

6. Non Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non returnable on their product pages.

7. Questions & Support

For more details, visit our FAQ page at FAQ or reach out to our customer service team.

Contact Details

Store Name: Ankle-Guard  

Company Name: Hakan Kocak

Address: Ortsieker Weg 39, 32049 Herford, Germany

Email: support@ankle-guard.com

Customer Service Opening Monday to Friday: 8am - 5pm Saturday and Sunday: closed

Time Zone : (GMT+1:00) Central European Standard Time (Berlin)

We respond within 24-48 hours