Payment Policy
Billing Terms & Conditions
This document explains how payments and billing are handled at Ankle-Guard.
1. Payment Options
To make shopping simple and secure, we provide multiple payment methods:
- Major credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay and Google Pay
All transactions are processed in Accepted Currency USD.
2. Payment Policy
Full payment is required at checkout.
Orders are only confirmed once payment clears.
If a transaction fails or is declined, the order will not be processed.
3. Pricing & Currency
Prices shown on Ankle-Guard are listed in USD.
Pricing may change without prior notice.
We dont have Taxes, shipping, and handling fees
4. Secure Transactions
We use SSL encryption and trusted payment gateways to protect your information.
Payment details are never stored on our servers.
5. Refunds & Chargebacks
Refunds follow our Refund & Return Policy.
Unauthorized chargebacks will be challenged.
For billing concerns, please reach out to us first at support@ankle-guard.com.
6. Fraud Protection
We reserve the right to cancel or hold any order suspected of fraudulent activity.
For high value purchases, additional identity verification may be required.
7. Contact Details
Store Name: Ankle-Guard
Company Name: Hakan Kocak
Address: Ortsieker Weg 39, 32049 Herford, Germany
Email: support@ankle-guard.com
Customer Service Opening Monday to Friday: 8am - 5pm Saturday and Sunday: closed
Time Zone : (GMT+1:00) Central European Standard Time (Berlin)
We respond within 24-48 hours