Shipping Policy
Shipping Policy
At Ankle-Guard, we aim to make your shopping experience seamless by offering clear and reliable shipping guidelines. All orders within United States qualify for free delivery.
Shipping Coverage
This policy applies to shipments sent to customers located in United States
Delivery Schedule
Here’s what you can expect for order processing and delivery in United States:
Order cutoff time: Orders placed after 6:00PM (GMT-05:00) Eastern Standard Time (New York) will be processed the next business day.
Handling time: Typically 2-3 business days, Monday through Friday.
Transit time: Around 7-11 business days, depending on carrier and destination.
Estimated delivery window: Approximately 9–14 business days in total.
Once your order is processed, it will be shipped via one of our trusted delivery partners.
Carrier Partners
We work with reliable carriers such as UPSS, Gofo to ensure safe and timely delivery.
Shipping Costs
Free Shipping: Available for all orders within United States, with no minimum purchase required.
Delivery Concerns
If you encounter issues such as delays, lost packages, or damaged shipments, please contact our customer service team immediately. We’ll work with you to resolve the matter quickly.
Order Tracking
Once your order ships, you’ll receive an email confirmation with a tracking number. You can monitor your package through our Track Order.
Questions & Support
For more details, visit our FAQ page at FAQ or reach out to our support team.
Address Changes
We cannot change the delivery address once a package is in transit. If you need to update the delivery location of your order, please contact us within 24 hours of placing your order at support@ankle-guard.com
Contact Details
Store Name: Ankle-Guard
Company Name: Hakan Kocak
Address: Ortsieker Weg 39, 32049 Herford, Germany
Email: support@ankle-guard.com
Customer Service Opening Monday to Friday: 8am - 5pm Saturday and Sunday: closed
Time Zone : (GMT+1:00) Central European Standard Time (Berlin)
We respond within 24-48 hours
